All of our jewelry is handcrafted. Some components are handmade in our studio while others are from around the world. We work VERY hard to make an extremely durable product. Due to the delicate nature of some of the materials used things can sometimes break, so please handle your Tenkin with care. With that said, we get it, life happens and we got your back. In the event that your jewelry needs repair, email us at email@example.com. We will send you our repair form. You will need to print and fill out the form, and include it in the box with the item being repaired. Don't forget to package the merchandise real snug!!!